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Troubleshooting

For help with various problems, see Troubleshooting ModusToolbox™ Setup program errors.

How to collect logs

If any errors occur when running the program, ModusToolbox™ Setup and Infineon Developer Center Launcher / Launcher Service, logs may be invaluable for resolving possible issues. To collect the ModusToolbox™ Setup current-session log, go to Help > About > Log(s). Logs from previous sessions can be found as follows:

OS Log directory path

Windows (Current User)

%USERPROFILE%/AppData/Local/Temp/ModusToolboxSetup

Linux™

$HOME/tmp/ModusToolboxSetup

macOS

/private/var/folders/[some tmp folder]/ModusToolboxSetup
Note:
Since logs are stored in a temporarily location, they will be deleted on MacOS and Linux™ on reboot. To prevent deletion, you can change the directory where logs are stored in the Preferences dialog.

If Infineon Developer Center is installed, the logs can be accessed via the Help > Contact us > Generate Support Document option. If only the Infineon Developer Center Launcher Service is installed, logs can be found as follows:

Go to Help > About > Log(s) and click on the “IDC Launcher Service Log(s)” link to open logs in the text editor window, or find the logs file directly in:

OS Log directory path

Windows (Current User)

%USERPROFILE%/AppData/Local/Infineon_Technologies_AG/Launcher-Service/resources/logs

Linux™

$HOME/.local/share/ Infineon_Technologies_AG/Launcher-Service/resources/logs

macOS

$HOME/Library/Application Support/ Infineon_Technologies_AG/Launcher-Service/resources/logs
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